*** In case of an emergency please call 000 ***
Opening HoursMonday to Friday 8.30am – 7.00pm
Saturdays 8.30am – 12.30pm
FeesWe are a Bulk Billing practice and we will Bulk Bill all Medicare rebatable Consults.
Non medical rebate able consults will be privately billed.
We accept payment by cash, EFTPOS, Visa, Mastercard and Amex.
A standard consult is 10 minutes, please let the receptionist know is a longer appointment will be required.
Newborns without medicare cards are billed privately.
If you are unable to attend please ring at least two hours before your appointment time.
No out of pocket cost for Care plans, Mental health care plans, Vaccines & Immunisations.
All Childhood Vaccinations & Immunisations are free.
New PatientsWe will require that all new patients complete a new patient form below, which is downloadable from our website. Please bring along to your appointment.
After HoursPrimary Care Medical Centre provides after hour care. To reach a doctor after hours please call the practice on (07) 4124 3881 and press 1.
Home VisitsPrimary Care Medical Clinic will offer home visits both within and out of normal operating hours if the patient is a regular patient of the practice and where it is reasonable to do so. There will be out of pocket cost for Home Visits.
Test ResultsTest Results are usually available 2-3 days after the yet has been done through some might take a longer time. Results are made available by follow up appointments.
It is a policy of the practice not to give results over the phone for confidentiality reasons.
Waiting TimesOur doctors will endeavour to run on time m however there are circumstances beyond their control that makes it impossible. Such circumstances include but not limited to Emergency cases, seriously ill patients and injured patients
The reception staff will inform patients of any wait times.
Scripts & ReferralsIt is a general policy of Primary Care Medical Clinic that all repeat prescriptions or specialist referrals require an appointment with your regular doctor.
RemindersOur practice uses reminder systems to improve the quality of your health care. We belief in preventative care and health reviews.
We will send reminders by phone calls or letters.
If you so not wish to be contacted, please let reception staff know.
Telephone & Electronic CommunicationOur Doctors can be contacted by phone during normal opening hours.
If the doctor is busy, a message will be taken. In case of an emergency, the call will be put through to the doctor.
Communication via email is discouraged, as doctors might not check their email during work hours.
Updating Your RecordsPlease contact us when there is any changes to your home address, work address, mobile number, medicare number, concessions card such as Pension or Health Care Cards and next of kin. It is important that we have your updated details incase of an emergency or to notify of test results.
Patient FeedbackWe are always happy to get feedback from our patients. Feedback can either be positive or negative, that is how we can improve our services to you.
A suggestion box is in reception area for that purpose. If there are any complaints, please call and discuss with the Practice Manager on (07) 4124 3881.
If the complaint cannot be resolved please send your complaints to:Office of the Health Ombudsman
PO Box 13281
Brisbane QLD 4000
Ph: 133 646
LocationWe are located in 13 Medical Place
Urraween QLD 4655.
We have lots of parking lots available.
Onsite PathologyWe have a Pathology provider onsite for your convenience open from-
Monday to Friday:
8.30am – 12.30pm
1.00pm – 3.30pm
Primary Care Medical Clinic
- 13 Medical Place Urraween QLD 4655
- (07) 4124 3881
- (07) 4124 3850
- Find us on map
|Monday||8.30am – 7.00pm|
|Tuesday||8.30am – 7.00pm|
|Wednesday||8.30am – 7.00pm|
|Thursday||8.30am – 7.00pm|
|Friday||8.30am – 7.00pm|
|Saturday||8.30am - 12.30pm|
|Sunday & Public Holidays||Closed|